511 Travel Info

Alert: Beware of fake messages pretending to be MnDOT, E-ZPass or tolling agencies. We don’t text or email for payment. Delete and don’t respond. Don’t set up an account due to a scam message.

E-ZPass news and updates

No I-394 Minneapolis E-ZPass begins February 22

Construction on I-394 and I-94 in Minneapolis means there won’t be an E-ZPass lane or option on I-394 between Hwy 100 and downtown Minneapolis beginning Sun, Feb. 22. MnDOT needs to repair 34 bridges and ramps on I-394 and I-94 including replacing the Penn Ave. bridge and realigning the Dunwoody Blvd. ramps. The I-394 reversible E-ZPass lanes will operate as regular lanes February through November as crews work on one side of the highway at a time.

There won’t be an E-ZPass option in either direction between Hwy 100 and downtown Minneapolis during construction—no tolls and no carpool or transit lane. Delays could be significant, and we encourage you to consider other routes when possible.

The I-394 E-ZPass lanes between Wayzata Blvd. and Hwy 100 will operate as usual.

Key impacts from this project:

  • No E-ZPass option between Hwy 100 and downtown Minneapolis Sun, Feb. 22 through November. The reversible E-ZPass lanes operate as regular lanes for all traffic.
  • Penn Ave. over I-394 closed Sun, Feb. 22 through November.
  • Removal of the Penn Ave. bridge and weekend closure of I-394 between Hwy 100 and downtown Minneapolis Fri, Feb. 27 through Mon, March 2.
  • Lane and ramp closures throughout the area.

Learn more, stay connected, and sign up for project emails on the project website. If you have questions about the project, please contact the project team.

Plan ahead by checking 511 and give yourself additional time to reach your destination.

Construction schedules and traffic impacts are subject to change and weather dependent.

Out-of-state travel

Minnesota E-ZPass tag
Use the Minnesota E-ZPass tag outside of Minnesota

A trip out-of-state, or a change in your driving pattern, may impact your E-ZPass account. If you are traveling out-of-state, we recommend making a larger one-time payment or increasing your automatic replenishment and low balance threshold amounts before traveling to avoid your balance falling negative before the next replenishment cycle. You can make these changes online or by contacting customer service at 1-866-397-4334.

You need the switchable Minnesota E-ZPass tag to travel on E-ZPass lanes outside of Minnesota. MnPASS tags, either switchable or sticker, ONLY work in Minnesota. If you plan on using your E-ZPass account outside of Minnesota, you must swap your MnPASS tag for a Minnesota E-ZPass tag. There is no charge for swapping tags. NOTE: a new tag can take 24-48 hours to be “active” and ready to use on the E-ZPass network. If you need a new Minnesota E-ZPass tag, please plan accordingly.

Out-of-state tags (e.g. I-PASS)

If you already have an E-ZPass tag from another E-ZPass agency (for example I-PASS), please be sure to remove that tag from your vehicle if you are using one of our Minnesota tags (E-ZPass or MnPASS), or if you are carpooling and the tag doesn’t have the option to switch it into HOV mode. Other E-ZPass tags are always in fee-paying mode, and you will be charged. Not removing the tag from your vehicle may result in duplicate tolls or being charged when carpooling in Minnesota E-ZPass lanes.

Learn more about the differences between Minnesota and the national E-ZPass network.

Using your tag in a rental vehicle

Your E-ZPass tag can be used in rental vehicles. Your rental vehicle should be added to your E-ZPass account as an additional vehicle while in use to avoid any potential violations. Be sure to immediately remove the rental vehicle from your account when you turn it back in. You may be held responsible for tolls until the rental vehicle is removed from your account. Additionally, several states elect not to reverse these charges for customers when they occur.

Many rental vehicles are already equipped with tolling devices, be sure to work with your rental car company to deactivate their device and use your own E-ZPass tag.

Scam alert

Scammers are sending fake messages pretending to be MnDOT, E-ZPass or other agencies. These messages claim you owe money and direct you to a payment link. This is a scam! We will never text or email you asking for payment or personal information. If you receive a suspicious text or email message, delete and do not respond. Don’t set up an account due to a text or email scam.

Be aware and don’t engage!

  • IGNORE unusual or suspicious messages.
  • DELETE and report as “junk.”
  • DON’T RESPOND.
  • NEVER CLICK on any links.
  • NO NEED to contact anyone unless you replied or are a victim of fraud. Simply reporting the message is not necessary.

If you clicked on a link or provided information, take efforts to secure your personal information and financial accounts. If you think you are a victim of fraud, report it to the Federal Trade Commission.

If you have questions or concerns regarding your E-ZPass account, use the secure customer portal or contact us directly.

Text message scam example
Text message scam example
Scam example
Text message scam example

E-ZPass Minnesota electric vehicle incentive

This program addresses a larger goal of trying to get more electric vehicles on the road in Minnesota by giving E-ZPass Minnesota credits to people who purchase or lease a new or used electric vehicle between November 1, 2019 and October 31, 2027. The E-ZPass Minnesota incentive encourages those who are thinking about purchasing or leasing a vehicle to choose an electric vehicle or a plug-in hybrid electric vehicle. Note: you must have or open an E-ZPass Minnesota account including all minimum balances and fees, as applicable, to receive E-ZPass Minnesota credit. Only one electric vehicle incentive per person. E-ZPass Minnesota promotional credits can be used only on Minnesota E-ZPass lanes.

How it works

  • Purchase or lease a new or used battery electric or plug-in hybrid vehicle between November 1, 2019 and October 31, 2027. (Not valid for electric motorcycles. Motorcycles are always free on E-ZPass Minnesota lanes.)
  • Verify proof of purchase, proof of lease or title transfer with the E-ZPass Minnesota customer service center.
    • Note: Qualifying proof of purchase or lease can be submitted by email to customerservice@ezpassmn.net. You will be notified once it is approved.
  • Receive a one-time credit per person to pay toll charges for using E-ZPass Minnesota lanes.
  • Battery electric vehicles receive a one-time E-ZPass Minnesota credit of $250.
  • Plug-in hybrid electric vehicles receive a one-time E-ZPass Minnesota credit of $125.
  • E-ZPass Minnesota credits do not expire unless the account is closed. All other terms of agreement apply.
  • Credit is available one time only per person and only valid for the E-ZPass Minnesota system.

For More Information
Contact E-ZPass Minnesota customer service center or call 1-866-397-4334.